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Participant information

Service agreement summary

The key things participants should understand before support begins.

What the agreement records

Your agreed supports, schedule, prices, responsibilities, cancellation arrangements, communication preferences and how the agreement may be changed or ended.

Choice before signing

You can ask questions, request an accessible explanation, involve a nominee or advocate and request reasonable changes before signing.

Keeping it current

Changes to services, pricing or responsibilities should be discussed and documented. Ask your coordinator for a copy of your signed agreement. Secure document access through the portal is not yet available.

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You do not need to have everything worked out before contacting us. We’ll listen, answer your questions and explain the next step clearly.

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