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Self-managed & plan-managed participants Local Central Coast team Response within one business day
Participant information

Complaints and feedback

Feedback is welcome, and making a complaint must not affect your right to respectful support.

How to raise something

Speak with your worker or manager, call us, email us or send a secure portal message. You may involve an advocate or trusted person.

What happens next

We record the concern, confirm who is responsible, assess any immediate safety issue and keep you informed until there is an outcome.

Independent help

You may contact an independent advocate or the NDIS Quality and Safeguards Commission about NDIS supports or worker conduct.

Ask us a question
Ready when you are

Let’s talk about the support you need

You do not need to have everything worked out before contacting us. We’ll listen, answer your questions and explain the next step clearly.

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